Brass Rail Bar and Grill Where NOT to Eat

“By far one of the worst experiences in a restaurant in many years.”

We are writing our review while are facts are fresh. Since this will be one of our worst reviews, we want to be sure we state nothing but facts followed by our opinion.  The title above is our opinion and also a fact.

Tonight we decided to find a nice restaurant and do something out of character and have a nice big juicy steak. Since Mom just recently passed away, we have been trying to pamper ourselves and give our self some good self-care. It was a very emotional and challenging day and getting out to de-stress was the plan for the night.

We spent a large part of the day in tears before going out for a Saturday Night diner alone. They were the natural tears that come when you lose your Mom. The kind you can’t seem to stop on some days. We got our self together, got dressed and headed out for some food. It was to be an experience in an attempt to cheer our self up and take care of our self. We also wanted to start writing articles on local restaurants as part of our project to keep our mind off of our grief.

Extremely Poor Parking

When we arrived at the restaurant tonight, we could not find parking. When a spot did open up, it was on the end and very tight. We feared because it was a bar that someone with a few drinks in them could easily clip Mom’s car. We waited for a while, also charging our phones simultaneously, and when another spot opened up, we moved.

There was only a short wait.  We asked the person seating us to put us far away from the speakers. There was a band about to start playing. He said the only seat available was the one directly in front of the speaker. We advised we would wait until something opened and didn’t mind waiting.

Very Poor Atmosphere

We walked through food and garbage on the way to the table. We had never been here before and did not realize that there were wooden chairs. We apologized to him two times and let him know we had a fractured tailbone and that sitting on a wooden seat would hurt. He was kind enough to find us another chair. He put it in the back of the room that needed to be set up as a table instead of switching the chair of the table we were to sit at.  He brought the things needed for the table over. He created a table instead of changing a chair. We were just grateful for the cushioned chair.

It was so loud we had to raise our voices to the waitress, and the band was not even playing. The atmosphere was like a high school cafeteria. Instead of the big, expensive relaxing meal we had planned, we ordered something cheap and quick. We would have asked for it to go, but we were starving. We figured we would eat some of it quickly and blow the joint.

Extremely Bad Management

We noticed how freezing it was as we were ordering. It was the first night of the really cold stuff that comes in the fall, and we are not used to it. It was about 53 degrees outside. We spun around and found, after placing our order and saw an exterior door propped wide open. We asked a worker standing next to the door if the door was going to be open long.  He said he would have to discuss it with his manager. We are freezing; the cold air is as if we are outside, and we must wait for a manager to come over to discuss closing the door.

So Bad We Left and Could not Review the Food.

We said, “If you are not going to close the door and let me freeze, I will just cancel the order and leave.” He said something we could not hear, and we replied, please tell her to cancel the order, and we walked away.  If they had to have a meeting about closing a door where a customer is sitting, we did not care if the order was started, but we knew it would not be. That is if he told them quickly enough.

While we were near the front door, the waitress said, I am your waitress. You can’t just leave. We put your order in. I advised her that I told the man to ask you to cancel it. She said you need to talk to the manager. Here is the manager. So the manager asked what happened. I barely got any explanation out of my mouth, starting to speak of freezing from the cold air sitting by the door, and he flew both arms towards me, flipping his wrists and said, “Just leave. Just go!” He gave me a nasty glare as he walked into the back, leaving me to stand there.

Being a Fraud Specialist and trained in observation comes in handy when remembering the experience’s details.

So much for our attempt at self-care during a tough time of intense grief in our lives.

Internet Reviews – Here are some others who are unhappy.

We left the typos to make the quotes exact.